Shipping

From placing my order, how long does it take to land at my doorstep?

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Between 2-5 days is the delivery time. Most customers receive their item within three days of ordering. We do offer next day delivery at a higher cost if you can’t wait! Sometimes this option is not available and you’ll find this out when checking out.

Do you ship worldwide & how much does shipping cost?

Yes – we ship worldwide. We offer all customers free domestic and international shipping with tracking. No shipping cost & no sales tax – we want your experience to be as smooth and upfront as possible – just the way we like it.

For non-uk customers * please note that customs policies and import duties vary widely for international orders outside of the united kingdom. Your local customs office can assist with any customs duties outside of our control.

Processing times

Orders take 1 business day to process after placing the order before shipping out. Once completed, we will then ship the item out and send your tracking number.

Where can I find my tracking number?

When your items are shipped out, you should receive an automatic notification from the system via email providing you with a tracking number. If you haven’t received one or if the tracking number doesn’t work, no worries. Contact us and we’ll solve it! If you need more detailed information, please shoot us an email at info@totalshape.net and we’ll help you out!

Unexpected delays

In some instances the delivery may take longer than the standard shipping times stated above. External factors might cause shipping delays such as international customs processing and holidays that we cannot control. Please contact us if your package is taking too long to arrive and we will work with you to resolve any situation.